Returns & Exchanges
We believe our products are of premium quality. If you are not satisfied with your purchase, simply send items back to the return address on your invoice within 30 days of receiving the items, and in their original unused condition.
You can return any Earth Baby Outfitters product purchased on EBO for any reason. For example, if the size is wrong, products can be exchanged within 30 days in their original unused condition as well.
After 30 days from your original purchase, we will provide store credit on www.earthbabyoutfitters.com
To initiate an exchange or return please email or call us at: (604)229-2647 Monday through Friday 10 AM to 3PM Pacific Standard Time. A flat fee of $10 CAD in British Columbia, $15 CAD rest of Canada, and $10 USD for the United States will be deducted from your refund, to cover the cost of return shipping.
Once we receive the original item(s), you will receive a refund for the amount paid (excluding any shipping costs). Please anticipate up to 14 days for the funds to be credited back into your account.
For our items purchased from outside of earthbabyoutfitters.com:
We are unable to accept returns for items purchased from a retailer other than earthbabyoutfitters.com. If you need to return an item, please contact the retailer from which it was purchased.